Blue Chip Process Maturity Example
This is an example of a blue chip electronics company's process
maturity model. It is based on CMMI and is assessed through a
questionnaire. The results are summarised into a spider diagram→
under process management categories:
- Process portfolio and target setting
- Process documentation
- Process performance control
- Process optimisation
- Standardisation and tools
- Process management organisation
- Programme management and communications
- Data management
- IT architecture
These categories are consistent with the ThinkingProcess model.
The Maturity Model is shown below, and has 5 levels.
5 |
- Processes are systematically analysed, optimised and
adjusted to changes in market requirements
- Benchmarking and best practice sharing are used
continuously to identify improvement potential
- Methods for mistake avoidance are used
|
4 |
- Continuous measurement and adjustment of process
performance
- Process management is subject to maturity assessment
- Implementation controlling of initiatives is
implemented
|
3 |
- Process landscape is derived from ascertained major
elements of the value chain and business strategy
- Comprehensive assessment and prioritisation of
process is conducted to compile a process portfolio
- Process and KPIs are documented according to company
guidelines
- Responsibilities for processes are established
- Rules and methods for process management are defined
and implemented
|
2 |
- Need for action has been identified by the manager
- Particular processes are harmonised
- Deployment of process management commenced as needed
- Situation driven approach
|
1 |
- Processes are not defined - ad hoc approach
- Success depends on specialists
- Schedule, quality and costs are not predictable
|